Return / Exchange Policy

Conditions for Return or Exchange:
1. The product must be unused, unworn, unwashed and without any flaws.
2. The product must include the original tags, user manual and all accessories.
3. The product must be returned in the original and undamaged manufacturer packaging / box.
It must be returned in the same condition with return shipping label attached. Do not put tape or stickers on the manufacturers box
4. Providing you return facility even in case of dislike the product. You can return or exchange within 7 days.

Return Policy:
You can return or exchange any thing which you received with in 7 days from date you receive parcel, delivery us by any of your convenient nearest courier company. Please make sure which items you want to return its should be well packed as you received broken or as it is you received with out our permission used items can not be exchange or refund, Courier company return charges paid by responsible party if we responsible of this issue and you did not want exchange with this or any of other products then we return your funds by bank, easy passa, omni, mobicash or mobile balance also, cash back time maximum 7 working days when we receive back your parcel with above mentioned conditions,

We will refund delivery charges that 200/= rupees (in case of wrong product deliver from us.)  Zahra stores are already selling items on discounted rates and using expensive Courier Services is not a feasible option for us.

When we receive your parcel our team inform you via text message you can adjust this amount in any next order or also can cash back,

In special case if you shop items size is more then 1 x 1 x 1 ft then we show you expense that we pay for delivery to courier company because we are giving our customers Subsidy in delivery charges we take 200 rs from you even on your Package we spent more then customers will pay these charges, so these charges pay by you in case if its not our mistake.

Note: We’ll make sure the products which we send our fully packed, reducing all the chances of damage but if still any product is damaged it will be on customer’s own risk. Rest assured product will be packed carefully reducing all the chances of damage.

How to Return a Product:

If you want to return a product then you have to send us the product through any courier service, when we receive the product our representative inform you through phone call/sms. 

we will issue a voucher code of the same amount of the product. if you require refund then share your bank details with us, in chase of no bank account share jazzcash account so we can transfer the amount. we will not pay the delivery charges only the product purchase price will be refunded.

If you Follow the conditions of return you can contact us on our help line 03122255552. Or leave a mail at [email protected]

Note: if you want return we give a suggestion send back this parcel via GPO Govt. Pakistan Post its prices are much less then any other courier Companies any how you pay or we pay these charges both parties take advantage of this facility.

Click Here to Download Return Form