Return Policy

Conditions for Return or Exchange:
1. The product must be unused, unworn, unwashed and without any flaws.
2. The product must include the original tags, user manual and all accessories.
3. The product must be returned in the original and undamaged manufacturer packaging / box.
It must be returned in the same condition with return shipping label attached. Do not put tape or stickers on the manufacturers box
4. Providing you return facility even in case of dislike the product. You can return or exchange within 7 days.

Return Policy:
You can return or exchange any thing which you received with in 7 days from date you receive parcel, delivery us by any of your convenient nearest courier company. Please make sure which items you want to return its should be well packed as you received broken or as it is you received with out our permission used items can not be exchange or refund, Courier company return charges paid by responsible party if we responsible of this issue and you did not want exchange with this or any of other products then we return your funds by bank, easy passa, omni, mobicash or mobile balance also, cash back time maximum 4 working days when we receive back your parcel,

Zahra Stores takes full responsibility if you receive damaged product and bear the cost of delivery for return. We will refund delivery charges of only those items that are received by Pakistan Post. Please note that delivery charges of return items will not be refunded by Zahra Stores in case of TCS, MNP or any courier services EXCEPT Pakistan Post. Zahra stores are already selling items on discounted rates and using expensive Courier Services is not a feasible option for us.

You are requested to cooperate and return damaged good only by Pakistan Post.

When we receive your parcel our team inform you via text message you can adjust this amount in any next order or also can cash back,

If you did not like our product or its not wrong delivery then courier charges paid by customers not Zahra Stores. Service Charges will be deducted of Rs 200/= but dnt charge you any service charges,

In special case if you shop items size is more then 1 x 1 x 1 ft then we show you expense that we pay for delivery to courier company because we are giving our customers Subsidy in delivery charges we take 200 rs from you even on your Package we spent more then customers will pay these charges, so these charges pay by you in case if its not our mistake.

How to Return a Product:
If you Follow the conditions of return you can contact us on our help line 03122255552. Or leave a mail at zahrastores1@gmail.com

Note: if you want return we give a suggestion send back this parcel via GPO Govt. Pakistan Post its prices are much less then any other courier Companies any how you pay or we pay these charges both parties take advantage of this facility.